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HELP & INFORMATION

Assistance Desk

Though we would prefer to offer you a spot of tea and speak with you in person, you may browse all topics through the links to the left or refer to most frequent inquiries that follow:

Anticipating Your Order's Arrival?

Our Shipping Information page will provide details regarding delivery, costs, options and other pertinent policies. If you placed your order through a password-protected online account, you may check the status of your order at any time by selecting Order Tracking, or sign in by clicking My Account to view your order status.

We Invite You to Visit!

Introduce yourself in person. We extend a warm welcome and will shower you with hospitality. Please refer to Store Location prior to arranging a memorable road trip. You will find maps and pictures of our lovely, treasure-filled Catalogue Outlet Store in Lenexa, Kansas.

Exchanges / Returns

It is our utmost mission to offer heirloom-quality goods that will endure as a legacy after providing years of enjoyment for you. Should one choose their prerogative to change one's mind, or a purchase not be a perfect fit, we graciously cater to even the most fickle of customers. Please visit our Return Policy page for information regarding mail-based or in-store transactions.

Shopping from Abroad?

For our worldly customers outside of the US, our International Shipping Information page will counsel the intercontinental customer and advise on launching goods to sail their way.

Have a lingering question that wasn't answered here?

Email us at customer_relations@victorianpaperco.com, or telephone 800.700.2035 and it will be our pleasure to warmly accommodate you.