ORDERING & PAYMENT

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ORDER CONFIRMATION

You will receive an order confirmation number at the conclusion of your order process as well as an email that states your order number and an approximate order total.

ORDER STATUS

If you placed your order through a password-protected online account, you may check the status of your order at any time by clicking on Your Account, signing in, and selecting Order History.

CREDIT CARDS & GIFT CERTIFICATES

We accept the following methods of payment: Check or Money Order (by mail only), Visa, MasterCard, American Express, Discover and Victorian Trading Co. gift certificates.

Items are charged to your credit card when they ship. If an item is on backorder, you will not be charged until the backordered item ships. Your shipping & handling charge will be prorated to the value of the shipment.

For verification purposes, every purchase made with a gift certificate also requires you to enter a credit card number. It will only be charged if the order total exceeds the amount on your gift certificate. In this scenario, you will be charged the outstanding order balance.

SALES TAX

We are required to collect local sales tax in states where Victorian Trading Co. maintains a physical presence. Physical locations include our retail store in Lenexa, Kansas and our Chicago, Illinois office.

PRICE DIFFERENCES & ACCURACY OF INFORMATION

We make every attempt to have consistent pricing throughout our catalog and website. Occasionally we offer special prices that are exclusive to our website or special sale catalogs. Please call us at 844.724.2340 from 8 a.m. - 8 p.m. CST, or email us at customercare@victoriantrading.com if you have any questions about pricing.

TELEPHONE, FAX & MAIL-IN ORDERS

Your personal information is always safe with us online. However, if you are still not comfortable making a purchase on our website, you may choose from the following options:

PHONE: 844.724.2340 FAX: 800.724.7697 MAIL ORDER: 15600 W. 99th St., Lenexa, KS 66219

Download and print our MAIL ORDER FORM here.