What payment do you accept?
Victorian Trading Co. accepts four major
credit cards: Visa, MasterCard, Discover and
Your bank will automatically calculate
the conversion for credit card purchases. Money
Orders must be purchased in US funds. Pricing in
our catalog and on our web site is shown in US
Because the exchange rate changes daily,
view the current rate.
Do I pay duty and taxes on my order?
Goods entering EU countries
by mail may be subject to duties and taxes
depending on the value of the item and whether
it is a gift.
There are no duties and taxes on mail
order items shipped as gifts worth 45 Euros ($62
US) or less.
This exemption applies on a per item
Items sent to EU Countries as a gift
by another person
include a card or notice indicating it is
When ordering online, please check the
Enclosure Card box on the check-out page.
Please request an enclosure card on all
phone and mail orders.
The gift recipient will not receive a
packing slip; it will be mailed to gift
How will my order be shipped?
All orders are shipped from
Lenexa, Kansas USA via International Parcel Post
How long will it take my item to get here?
The average time of arrival
is 10 to 14 business days depending on the
delivery location. Shipping to remote areas may
take up to 20 business days.
Please allow 3 weeks delivery time for
prior to a Holiday.
May I request rush delivery?
We are unable to offer rush
delivery for International shipments, but all
International orders with in-stock merchandise
are shipped within 24 hours.
May I return my item? What
if my item is damaged?
If you need to return or
exchange an item, please call 000+1+913-438-3995
ext. 111 on weekdays, 9 am to 5 pm Central Time,
for an authorization number and returning
Are there any items that can’t be shipped Internationally?
We are unable to ship food
items, shoes and oversized items to
Our representatives are available to answer any
questions you may have about your order. Please
Weekdays, 8am - 8pm Eastern Standard Time