RETURNS & EXCHANGES
GENERAL GIFT: We want you to be happy with your VICTORIAN TRADING CO. purchases. If you are not satisfied please return your order within 30 days for a full refund. We regret that shipping and handling fees are non-refundable.
FURNITURE: Returned furniture will be assessed a 10% restocking fee. Any damages must be reported within 24 hrs of receipt (Custom items are non-returnable.)
CLOTHING & SHOES: Upon return, we request that all tags be intact upon the unworn garment, and that you contact our Call Center (800-700-2035) to obtain the required return authorization number prior to expediting your return within the 14-day grace period (from your delivery date), to be eligible for full cash refund. Should there be any discrepancy in fit, please know that we stand behind our collection.
Should a garment be received by us with detached tags or in unmarketable condition, your purchase will be reissued to you. Your understanding in what we believe to be a reasonable policy is most appreciated.
PERSONALIZED CALLING CARDS & EMBROIDERY: The type design on personalized items will be left to the graphic artist's discretion, and unless type is errored by VTCo., custom printed items are non-returnable.
Please note that all returns should be sent to:
VICTORIAN TRADING CO.
15614 W. 99th St.
Lenexa, KS 66219
Please allow 3-4 weeks for all return credits. We regret that shipping and handling fees are non-refundable.