Canadian Customer Information: Frequently Asked Questions
For more than 22 years, Victorian Trading Co. has catered to our loyal patrons to our North, delivering quality goods to Canadian customers with a re-order rate of over 80%.
What payment do you accept?
Victorian Trading Co. accepts four major credit cards; Visa, MasterCard, Discover and American Express. We also accept all Canadian personal and business checks, when submitting a check, please use the US dollar amount and write "US funds" on the memo line. Your bank will automatically calculate the conversion for both check and credit card purchases. Money Orders must be purchased in US funds.
Pricing in our catlog/website is indicated in US Dollars. Because the exchange rate changes daily, please visit
http://www.x-rates.com/d/CAD/table.html to view the current rate.
Do I pay duty and taxes on my order?
Goods entering Canada by mail may be subject to duties and taxes (GST, HST or PST) depending on the value of the item.
How will my order be shipped?
All orders are shipped from Lenexa, Kansas via USPS & Canada Post.
Do Canadian orders qualify for Free Shipping Offers & Promotions?
We're sorry, orders shipping to Canada do not qualify for Free Shipping promotions or Offer Codes. However, Canadian orders do qualify for other special offers, when available.
Can you ship to a Post Office Box?
How long will it take my order to arrive?
The average time of arrival is 7 to 12 business days, depending on the delivery location. Delivery to remote areas may require up to 16 business days. Please allow 2 weeks delivery time prior to a holiday.
May I request rush delivery?
We are unable to offer rush delivery to Canada. All Canadian orders with in-stock merchandise are shipped within 24 hours.
May I return my item? What if my item is damaged?
If you need to return or exchange an item. please call 844.724.2340 (ext.111) on weekdays (9am to 5pm Central Time), for an authorization number and return instructions.
Are there any items that cannot be shipped to Canada?
Yes. There are some items that are not able to be shipped to Canada.