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ORDERING & PAYMENT


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If so, please fill out our short survey to notify us of website issues. We'd love to hear your thoughts and suggestions on how we can improve our website experience.


ORDER CONFIRMATION

You will receive an order confirmation number at the conclusion of your order process as well as an email that states your order number and an approximate order total.


ORDER STATUS

If you placed your order through a password-protected online account, you may check the status of your order at any time by clicking on Your Account, signing in, and selecting Order History.


Click here to track a shipment.


CREDIT CARDS & GIFT CERTIFICATES

We accept the following methods of payment: Paypal, Visa, MasterCard, American Express, Discover, Victorian Trading Co. gift certificates and check or Money Order (by mail only).

Items are charged to your credit card when they ship. If an item is on backorder, you will not be charged until the backordered item ships. Your shipping & handling charge will be prorated to the value of the shipment.

For verification purposes, every purchase made with a gift certificate also requires you to enter a credit card number. It will only be charged if the order total exceeds the amount on your gift certificate. In this scenario, you will be charged the outstanding order balance.



FREE GIFT MESSAGING

Convey a personal touch to any gift recipient. After entering your shipping address at checkout, select the option to enclose a special card for a loved one, at no cost to you. Please note, each line has a 15 character limit.


Please note, any item sent directly from a vendor is not eligible for free gift messaging.



GIFT WRAPPING

Let us wrap your gifts for you! At checkout, select which of our timeless treasures you would like wrapped in our beautiful signature gift wrappings. Each package chosen for wrapping arrives delicately encased in stylish burgundy paper beribboned in luxe white organza.

Please note:
Any item sent directly from a vendor is not able to be gift wrapped.
Any item over 23" in dimension is not able to be gift wrapped.


SALES TAX

We are required to collect local sales tax where Victorian Trading Co. maintains a physical presence. Our current retail store resides in Lenexa, Kansas.

To determine your applicable tax rate, please visit www.victoriantrading.com/salestax or call 800-700-2035.


HANDLING FEE

As of July 26th 2021, we have added a process & handling fee of $1.95 for every order placed. As you have likely seen in the news, costs for just about everything, including all products and shipping have gone up significantly. Unfortunately, this has been true for our business too. This handling fee has been implemented to help offset those costs in order to continue to deliver the best service and product value possible. It is our hope that this modest fee is temporary and something we can discontinue when things return to a more normal state. This fee will show as an individual line item on your order. Thank you for your understanding and continued patronage.

Q: Why is it an individual fee?
A: We felt it was best to be straightforward with the charge inplace of raising standard shipping rates or raising the price of every single item.

Q: How temporary? If I wait, will the fee no longer be applied?
A: While we hope that is the case, all indications are that this will continue through 2021.


BILLING & CHARGES

Q: What is a "delivery surcharge?"
A: Because furniture, rugs, and other large items are bulky and heavy, these items have a delivery surcharge. This charge is listed in brown after the item price and is applied in addition to regular delivery and processing charges.

PRICE DIFFERENCES & ACCURACY OF INFORMATION

We make every attempt to have consistent pricing throughout our catalog and website. Occasionally we offer special prices that are exclusive to our website or special sale catalogs. Special and discount pricing is valid on new orders only, not valid on prior purchases. Please call us at 844.724.2340 from 8 a.m. - 8 p.m. CST, or email us at customercare@victoriantrading.com if you have any questions about pricing.


TELEPHONE, FAX & MAIL-IN ORDERS

Your personal information is always safe with us online. However, if you are still not comfortable making a purchase on our website, you may choose from the following options:

PHONE: 844.724.2340 FAX: 800.724.7697 MAIL ORDER: 15600 W. 99th St., Lenexa, KS 66219

Download and print our MAIL ORDER FORM here.