ORDERING & PAYMENT
Are you having technical issues while shopping our website?
If so, please fill out our short survey to notify us of website issues. We'd love to hear your thoughts and suggestions on how we can improve our website experience.
You will receive an order confirmation number at the conclusion of your order process as well as an email that states your order number and an approximate order total.
If you placed your order through a password-protected online account, you may check the status of your order at any time by clicking on Your Account, signing in, and selecting Order History.
Click here to track a shipment.
CREDIT CARDS & GIFT CERTIFICATES
We accept the following methods of payment: Paypal, Visa, MasterCard, American Express, Discover, Victorian Trading Co. gift certificates and check or Money Order (by mail only).
Items are charged to your credit card when they ship. If an item is on backorder, you will not be charged until the backordered item ships. Your shipping & handling charge will be prorated to the value of the shipment.
For verification purposes, every purchase made with a gift certificate also requires you to enter a credit card number. It will only be charged if the order total exceeds the amount on your gift certificate. In this scenario, you will be charged the outstanding order balance.
FREE GIFT MESSAGING
Convey a personal touch to any gift recipient. After entering your shipping address at checkout, select the option to enclose a special card for a loved one, at no cost to you. Please note, each line has a 15 character limit.
Please note, any item sent directly from a vendor is not eligible for free gift messaging.
Let us wrap your gifts for you! At checkout, select which of our timeless treasures you would like wrapped in our beautiful signature gift wrappings. Each package chosen for wrapping arrives delicately encased in stylish burgundy paper beribboned in luxe white organza.
Any item sent directly from a vendor is not able to be gift wrapped.
Any item over 23" in dimension is not able to be gift wrapped.
We are required to collect local sales tax where Victorian Trading Co. maintains a physical presence. Our current retail store resides in Lenexa, Kansas.
To determine your applicable tax rate, please visit www.victoriantrading.com/salestax or call 800-700-2035.
PRICE DIFFERENCES & ACCURACY OF INFORMATION
We make every attempt to have consistent pricing throughout our catalog and website. Occasionally we offer special prices that are exclusive to our website or special sale catalogs. Special and discount pricing is valid on new orders only, not valid on prior purchases. Please call us at 844.724.2340 from 8 a.m. - 8 p.m. CST, or email us at firstname.lastname@example.org if you have any questions about pricing.
TELEPHONE, FAX & MAIL-IN ORDERS
Your personal information is always safe with us online. However, if you are still not comfortable making a purchase on our website, you may choose from the following options:
Download and print our MAIL ORDER FORM here.