RETURNS & EXCHANGES
OUR GUARANTEE: Our Company is dedicated to providing our customer with unconditional and complete satisfaction.
GENERAL MERCHANDISE: We want you to be happy with your VICTORIAN TRADING CO. purchases. If you are not totally satisfied with your item you may return it for an exchange, store credit, or full refund. We regret that shipping and handling fees are non-refundable.
FURNITURE: Returned furniture will be assessed a 20% restocking fee. Any damages must be reported within 24 hrs of receipt (Custom items are non-returnable.)
CLOTHING & SHOES: Upon return, we require that all tags be intact upon the unworn garment to be eligible for a full cash refund. Should there be any discrepancy in fit, please know that we stand behind our collection.
Should an item or garment be received by us with detached tags or in unmarketable condition, we reserve the right of refusal, and your purchase will be reissued to you. Your understanding in what we believe to be a reasonable policy is most appreciated.
PERSONALIZED ITEMS: The type design on personalized items will be left to the graphic artist's discretion, and unless type is errored by VTCo., custom printed items are non-returnable.
INTERNATIONAL RETURNS: While Victorian Trading Co. fully supports manufacturers' warranties, our return guarantee does not include freight charges for international returns. If for any reason you choose to return a product from outside the U.S., international shipping charges must be pre-paid. For international returns, please email or chat our Customer Care center. If Victorian Trading Co. is responsible for error or damage, we will be happy to work with you by refunding costs or replacing the product.