Shipping & Delivery Information
|Shipping Costs - United States|
5-7 Business Days
3-4 Business Days
2 Business Days
Next Business Day
|Amount of Order|
|* For shipments up to 5 pounds in the continental US only.
* Next day orders over 5 pounds will be charged an extra $4 per pound over 5 pounds.
* 2-day orders over 5 pounds will be charged an extra $2 per pound over 5 pounds.
* 2-day & Next Day Orders placed before Noon Eastern Time will be shipped the same day.
STANDARD SHIPPING DELIVERY TIMING
Below are estimated Standard Shipping times for in-stock, non-customized merchandise to be shipped from our warehouse. Items sent directly from the vendor may have different shipping times, which will be noted on the product's individual page.
|Standard Order Received By||Standard Order Shipped By||Expected Delivery|
|Sunday||Tuesday||5-7 business days later|
|Monday||Wednesday||5-7 business days later|
|Tuesday||Thursday||5-7 business days later|
|Wednesday||Friday||5-7 business days later|
|Thursday||Monday||5-7 business days later|
|Friday||Tuesday||5-7 business days later|
|Saturday||Tuesday||5-7 business days later|
EXPEDITED (RUSH, 2-DAY, NEXT DAY) SHIPPING DELIVERY TIMING
With Expedited (Rush, 2-Day, Next Day) Shipping*, you'll receive your items quicker than using Standard Shipping. Custom printed material, back orders, and merchandise shipped directly from the manufacturer do not qualify for expedited shipping.
*The following destinations are excluded from Expedited Shipping: Military Addresses (APO/FPO), P.O. Boxes and U.S. Territories, including American Samoa, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico and the U.S. Virgin Islands. Canada orders do not qualify for expedited shipping.
Below are estimated Rush Shipping times for in-stock, non-customized merchandise to be shipped from our warehouse. Items sent directly from the manufacturer do not qualify for Rush Shipping.
|Premium Order Received By||Premium Order Shipped By||Expected Delivery|
|Sunday before 12pm ET||Monday||3-4 business days later|
|Monday before 12pm ET||Monday||3-4 business days later|
|Tuesday before 12pm ET||Tuesday||3-4 business days later|
|Wednesday before 12pm ET||Wednesday||3-4 business days later|
|Thursday before 12pm ET||Thursday||3-4 business days later|
|Friday before 12pm ET||Friday||3-4 business days later|
|Saturday before 12pm ET||Monday||3-4 business days later|
"Business days" are defined as Monday-Friday, excluding holidays for all expedited shipping.
2-DAY & NEXT DAY SHIPPING2-Day & Next Day orders placed before 12pm Eastern Time will be shipped the same day.
Victorian Trading Company uses two carriers to ensure your items arrive on time. When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.
Our carriers are:
- United Parcel Service (UPS)
- United States Postal Service (USPS)
UPS has teamed up with USPS to assist with deliveries for Standard Shipping. Under the UPS Smart Delivery Options, UPS will transport the package initially, then the package will be handed over to your local USPS for delivery to your shipping destination.
Please note: Orders being shipped to a P.O. Box address will be delivered by Standard Delivery only and are excluded from the expedited shipping options.
We ship to APO/FPO addresses! Please call our customer service team at 844.724.2340 to place an APO/FPO order. Note - APO/FPO orders are not eligible for expedited shipping.
Orders shipping to Canada are shipped standard delivery via US Postal Service and may take 2-3 weeks for delivery. Rush service is unavailable for shipments to Canada.
Due to substantial increases in global shipping rates, we have had to add a $19.95 surcharge to all orders shipping to Canada.
Backordered items will display an expected arrival date on the product page and in the Shopping Basket (for example, Will ship after DD/MM/YY). You may place an order for an item expected to arrive at a later date. Backorders will be fulfilled in the order they are received. If your order contains a combination of in-stock and backordered items, the available items will ship after your order is received while the backordered items will ship separately after they arrive in our warehouse. You will be charged only when your item ships, and shipping and handling will be prorated to the value of the shipment.
DELIVERY OF FURNITURE & DROP SHIPPED ITEMS
Merchandise shipped directly from the manufacturer may require additional delivery time and does not qualify for giftwrapping service. Furniture and drop ship item delivery surcharges do not qualify for promotional shipping offers.
Expected delivery times may vary depending on the item. We will provide you with an estimated timeline when placing your order. Most pieces are shipped by a freight company, and the carrier will contact you via phone to set up an appointment Monday through Friday (Saturday delivery available in some areas for an additional fee). Expedited shipping is not available on drop ship items.
We regret that we are unable to ship these items to destinations outside the United States.
Because furniture, rugs, and other large items are bulky and heavy, these items have a delivery surcharge. This charge is listed in brown after the item price and is in addition to regular delivery and processing charges.
HANDLING FEE As of July 2021, we have added a process & handling fee of $1.95 for every order placed. As you have likely seen in the news, costs for just about everything, including all products and shipping have gone up significantly. Unfortunately, this has been true for our business too. This handling fee has been implemented to help offset those costs in order to continue to deliver the best service and product value possible. It is our hope that this modest fee is temporary and something we can discontinue when things return to a more normal state. This fee will show as an individual line item on your order. Thank you for your understanding and continued patronage.
Q: Why is it an individual fee?
A: We felt it was best to be straightforward with the charge in place of raising standard shipping rates or raising the price of every single item.
Q: How temporary?
A: While we hope that is the case, all indications are that this will continue through 2021.
FREE SHIPPING PROMOTIONSDuring free shipping promotions, enter indicated code at checkout to redeem. This code will have a set expiration date. Free shipping offers cannot be combined with other offers and will not be valid beyond stated date. The offer of free shipping will not be valid with other offers and only be honored within the contiguous US. Also, it is important to note that rush and expedited shipping are not eligible for free shipping promotions. Delivery surcharges are excluded from free shipping promotions.
CUSTOMER SERVICE: 844.724.2340
Our representatives are available to answer any questions you may have about your order. Email us at firstname.lastname@example.org, or call us at 844.724.2340 and it will be our pleasure to warmly accommodate you.
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